The Citizenship Charter of Divisional Secretariats
| No. | Service provided | Main Document To Be Forwarded | Maximum Time Spent To Provide The Service | Responsible Officer |
|
| (01) | Issuing a residential certificate | No. of the National Identity card | 03 minutes | Certifying officer, Administrative officer, Assistant Divisional Secretary | |
| (02) | Issuing an assessment report | Completed certificate | ½ hour | Divisional Secretary | |
| (03) | Issuing income certificates | Application certified by the Divisional Secretary | ½ hour | Divisional Secretary Assistant Divisional Secretary | |
| (04) | Issuing birth/ marriage/ death certificates | Completed certificate | 05 minutes | Additional District Registrar | |
| (05) | Releasing compulsory savings | Relevant application | 05 minutes | Divisional Secretary Assistant Divisional Secretary | |
| (06) | Issuing dry ration card | Relevant application | 10 minutes | Assistant Divisional Secretary | |
| (07) | Issuing income certificates | Application with relevant documents | 01 hour | Accountant | |
| (08) | Issuing assessment certificates | Property deed with Grama Niladhari recommendation | ½ hour |
Divisional Secretary |
|
| (09) | Issuing land permits after approval | Approved application | 01 day | Divisional Secretary | |
| (10) | Recommending various subsidies | Application with the recommendation of the social service officer | 01 week |
Divisional Secretary, Assistant Divisional Secretary |
|
| (11) | Approving people’s contributions | Application with the recommendation of the social service officer | 04 days | Divisional Secretary, Assistant Divisional Secretary | |
| (12) | Paying ‘Samurdhi’ allowances | Application with written aid documents | 03 days | Divisional Secretary, Assistant Divisional Secretary | |
| (13) | Subsidies paid by the Social Development Fund | Application with the recommendations | 01 day | Divisional Secretary | |
| (14) | Providing solutions for electricity oppositions | A letter of electricity opposition | 01 week | Divisional Secretary, Assistant Divisional Secretary |
|
| (15) | Approving loans and pawns for land entitlement deeds | Land entitlement deeds | 01 day | Divisional Secretary | |
| (16) | Recommending electricity applications | Recommended application with the deed | ½ hour | Administrative officer, Assistant Divisional Secretary | |